At HotSpring Spas South Island, we aim to get your order packed, dispatched and delivered as quickly as possible.
Dispatch Times
Orders for in-stock products are generally dispatched within 24 hours of purchase on business days.
Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Timeframes
Standard delivery throughout New Zealand is generally 1–3 business days from dispatch.
Delivery timeframes are estimates only and may vary depending on:
Your delivery location
Rural or remote delivery addresses
Courier network delays
Public holidays
Severe weather or other circumstances outside our control
We will always do our best to get your order to you as quickly as possible.
Free Nationwide Delivery
We offer FREE nationwide New Zealand delivery on orders over $200 NZD.
Custom spa covers are excluded from our free shipping offer due to their size and freight requirements. Shipping costs for custom covers will be confirmed separately.
Orders under $200 may incur a standard shipping charge, which will be displayed at checkout.
Rural Deliveries
Rural deliveries may take slightly longer than standard metropolitan deliveries. Additional rural freight charges may apply where applicable and will be shown at checkout or advised before dispatch.
Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for tracking information to become active after the courier has collected your parcel.
Delivery Address
Please ensure your delivery address is correct before completing your order.
HotSpring Spas South Island cannot be held responsible for delays or additional freight costs caused by incorrect or incomplete delivery information supplied at checkout.
If you notice an error in your delivery details, please contact us as soon as possible.
Damaged or Missing Deliveries
If your order arrives damaged, incomplete or appears to have been damaged during transit, please contact us as soon as possible after receiving your delivery.
Where possible, please retain:
The original packaging
The damaged product
Any courier labels
Photographs showing the damage
This will assist us in resolving the issue with the freight provider.
Authority to Leave
Where an order is delivered under an Authority to Leave instruction, the parcel may be left at the delivery address without obtaining a signature.
Once a parcel has been delivered in accordance with the customer's Authority to Leave instructions, responsibility for the parcel may pass to the recipient.
We recommend selecting a secure delivery location whenever possible.
Large or Special-Freight Products
Some larger products, including custom spa covers, may require specialised freight and may not qualify for standard shipping rates or free nationwide delivery.
Where additional freight charges apply, these will be advised before your order is dispatched.
New Zealand Delivery Only
Unless otherwise agreed with us in advance, our online shipping service is available for delivery to New Zealand addresses only.
Consumer Rights
Nothing in this Shipping Policy is intended to limit any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.
Need Help?
If you have any questions regarding your delivery, please contact the HotSpring Spas South Island team.
HotSpring Spas South Island
0800 80 1004
info@wsp.co.nz
Experience Better.